Return & Exchange Policies
Thank you for shopping with us! Need a different size? Item didn’t tickle your fancy? Loose thread? We’re here to help you get the right products.
You can return any item within 30 days of purchase as long as the item is in new, unworn condition. We can provide a refund to your original payment method minus the original shipping cost. Just send an email to our Customer Care team and they will provide you with the address to ship your item to. Once received, we will process your refund. Partial returns are accepted.
Did you receive your item damaged or defective? Please reach out to our Customer Care team within 30 days of purchase and we'll be happy to exchange the item for you at no cost to you. At this time, we don't accept in-store returns or exchanges.
Ready To Return Or Exchange?
Please email our Care Team firstname.lastname@example.org and let them know your order number (It’s on the order confirmation email), what item(s) you will be returning and your reason for your return or exchange. Our Customer Care team will get back to you with next steps.
We welcome your feedback!
Email our Care Team email@example.com or drop us a comment on Instagram @instaterrapin. We look forward to talking with you!